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Ladies Shoes PT Macon, GA - Belk - Macon, GA   

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Ability to use and learn industry technology preferred. Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping…
From Belk - Thu, 11 Jul 2019 22:40:30 GMT - View all Macon, GA jobs

          

Retail Personal Banker - Cross-Sell   

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GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity.







ESSENTIAL DUTIES & RESPONSIBILITIES:



* Sales/Goals Function:



o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market.



o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base).



o Oversee the complete consumer loan process following approved guidelines.



o Consistently meet or exceed brokerage referral goals as set by management.



o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.



o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company.



o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events.



o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities.



o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools.



o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met.



o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process.



* Customer Service:



o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs.



o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place.



o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues.



o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring.



o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance.



* SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES.







SUPERVISORY RESPONSIBILITIES: None.




          

CSR / Teller - Perkins Township BC - Part Time   

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Banking Customer Service Representative


Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.


Job Responsibilities

As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.


Additional responsibilities of the Banking Customer Service Rep include:

•Handling cash and processing customer transactions

•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

•Handling customer issues with professionalism and seamlessly directing complex issues to management staff

•Maintaining up-to-date knowledge of financial center policies, procedures, products and services

•Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.


Preferred Job Requirements

As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.


Additional preferred requirements for the Banking Customer Service Rep include:

•Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service

•High school education or equivalent experience

•Strong working knowledge of banking retail policies and procedures

•Advanced math abilities

•Computer proficiency

•Ability to work a flexible schedule

•Ability to lift up to 25 pounds and stand for most of your shift


Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!


Additional benefits for the Banking Customer Service Rep include:

•Medical, dental and vision insurance

•Fifth Third Wellness Rewards for completing certain wellness activities

•Matched 401(K) retirement plan

•Profit sharing program

•Employee sto

          

CSR / Teller - Tiffin Ave Findlay BM - Part Time   

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Banking Customer Service Representative


Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.


Job Responsibilities

As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.


Additional responsibilities of the Banking Customer Service Rep include:

•Handling cash and processing customer transactions

•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

•Handling customer issues with professionalism and seamlessly directing complex issues to management staff

•Maintaining up-to-date knowledge of financial center policies, procedures, products and services

•Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.


Preferred Job Requirements

As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.


Additional preferred requirements for the Banking Customer Service Rep include:

•Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service

•High school education or equivalent experience

•Strong working knowledge of banking retail policies and procedures

•Advanced math abilities

•Computer proficiency

•Ability to work a flexible schedule

•Ability to lift up to 25 pounds and stand for most of your shift


Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!


Additional benefits for the Banking Customer Service Rep include:

•Medical, dental and vision insurance

•Fifth Third Wellness Rewards for completing certain wellness activities

•Matched 401(K) retirement plan

•Profit sharing program

•Employee sto

          

Manager, Applications Development- MDM   

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TITLE: Application Development Manager – Marketing Data Mart

GENERAL FUNCTION: 

Information Technology leader accountable for developing key strategies specific to the enterprise marketing data mart platform. Position is responsible for architectural, development, and management-related decisions specific to the customer analytics platform in support of Fifth Third’s marketing, sales, and business objectives. Individual is responsible for the IT resources and project activities that continue to evolve the capabilities of the platform in a fast-paced environment. The platform itself drives key business decisions, marketing programs and campaigns, customer household definitions, and employee compensation programs. The marketing data mart platform continues to evolve as more and more channel data (traditional and digital) continues to grow at a tremendous pace and marketing & sales tactics require a new approach in a digital world. 

 

DUTIES & RESPONSIBILITIES:

 

* Manages production environment for applications, including change management, issue resolution, after-hours support and disaster recovery.

* Interprets business issues and adapts work priorities in own area

* Recommends and reinforces the technical direction of the group.

* Assists in promoting enterprise information management principles, models, best practices, and standards and ensures their practical adoption

* Lead/contribute to the evolution of department policies to improve effectiveness.

* Sets priorities for the team to ensure task completion; coordinates work activities with other teams. 

* Ensures project completion on time and within budget.

* Manages budget for own area and allocates resources accordingly.

* Partners with key business and IT leadership to help deliver business-oriented solutions enabled by technology and the use of business intelligence. * 

* Keeps current with trends and technological innovations in the banking and IT industry, and makes appropriate development recommendations.

* Excellent written and oral communication and persuasion skills, including the ability to create effective marketing and messaging materials

* Assumes additional responsibilities as assigned.


          

CSR / Teller - Oregon Trail BC - Part Time   

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Banking Customer Service Representative


Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.


Job Responsibilities

As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.


Additional responsibilities of the Banking Customer Service Rep include:

•Handling cash and processing customer transactions

•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

•Handling customer issues with professionalism and seamlessly directing complex issues to management staff

•Maintaining up-to-date knowledge of financial center policies, procedures, products and services

•Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.


Preferred Job Requirements

As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.


Additional preferred requirements for the Banking Customer Service Rep include:

•Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service

•High school education or equivalent experience

•Strong working knowledge of banking retail policies and procedures

•Advanced math abilities

•Computer proficiency

•Ability to work a flexible schedule

•Ability to lift up to 25 pounds and stand for most of your shift


Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!


Additional benefits for the Banking Customer Service Rep include:

•Medical, dental and vision insurance

•Fifth Third Wellness Rewards for completing certain wellness activities

•Matched 401(K) retirement plan

•Profit sharing program

•Employee sto

          

Membership Advantage RM I   

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GENERAL FUNCTION: Responsible for expanding and deepening the Fifth Third customer base by calling on businesses to provide our Membership Advantage program to employees. Manages a portfolio of Membership Advantage businesses to ensureretentionandexpansion of existing relationships. Services customer needs (directly or indirectly) in a professional manner. Through interaction with senior leadership at businesses, identifies new business and cross-sell opportunities. DemonstrateFifth ThirdBankCore Values in all actions: Integrity, Teamwork & Collaboration, Respect & Inclusion, and Accountability.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

. Calls on and partners with companies/organizations (at the Middle Market level and above) in offering the Membership Advantage program to its employees/members.

. Professionally presents Fifth Third products and services at employer/employee on-site meetings/seminars focusing on household acquisition and revenue growth

. Conducts financial education seminars to all levels of employees on topics such as home ownership, insurance, investments and personal credit.

. Serves as the company''s/organization''s ongoing relationship manager once a MA partnership is secured and manages a portfolio of MA companies/organizations.

. Serves as the primary interface between Commercial, Business Banking, and other LOB RMs relative to the development of new and management of existing MA partnerships. Assists in proposal generation and other communications with customer.

. Attends and actively participates in One Bank meetings as defined by partnership.

. Proactively manage lines of communication with other key internal bank partners such as Retirement Plan Services, Private Banking, Treasury Management, and Mortgage to ensure that key customer relationships are aligned with the appropriateareasofexpertise to best serve the customer in the One Bank environment.

. Independently on boards new companies/organizations to the BOB by proactively calling on Bank prospects/clients (Business Banking/Commercial).

. Utilizes the Consultative Sales Process in uncovering employer financial service needs.

. Coaches and mentors Financial Center teams to develop Membership Advantage partnerships and deliver presentations to clients below Middle Market.

. Develops detailed plans to meet or exceed assigned sales and customer service goals.

. Performs community outreach activities to expand portfolio (e.g., local events, chamber of commerce).

. Responsible for completing all training on schedule including small business sales, prospecting, networking and product knowledge.



SUPERVISORY RESPONSIBILITIES: None.


          

Retail Licensed PB (i) Cross-Sell   

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GENERAL FUNCTION: A sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbankingproductsand services to existing and prospective customers while providing specialized customer care. Utilize and promote the Retail Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity.







ESSENTIAL DUTIES & RESPONSIBILITIES:



.Sales/Goals Function:



o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management.



o Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officerandmaintainingrelationship as appropriate.



o Oversee the complete consumer loan process following approved guidelines.



o Consistently meet or exceed brokerage sales/referral goals as set by management; and achieve goal in annualized revenue to retain (i) designation.



o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.



o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company.



o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events.



o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities.



o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools.



o Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met.



o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process.



.Customer Service:



o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experiencefromotherproviders in the market place.



o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues.



o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring.



.Bank Operations:



o Open and maintain full range of retail accounts and services.



o Keep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure.



o May need to handle opening and/or closing procedures as a member of the platform staff.







SUPERVISORY RESPONSIBILITIES: None.




          

CSR / Teller - Groesbeck BM - Part Time   

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Banking Customer Service Representative


Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.


Job Responsibilities

As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.


Additional responsibilities of the Banking Customer Service Rep include:

•Handling cash and processing customer transactions

•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

•Handling customer issues with professionalism and seamlessly directing complex issues to management staff

•Maintaining up-to-date knowledge of financial center policies, procedures, products and services

•Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.


Preferred Job Requirements

As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.


Additional preferred requirements for the Banking Customer Service Rep include:

•Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service

•High school education or equivalent experience

•Strong working knowledge of banking retail policies and procedures

•Advanced math abilities

•Computer proficiency

•Ability to work a flexible schedule

•Ability to lift up to 25 pounds and stand for most of your shift


Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!


Additional benefits for the Banking Customer Service Rep include:

•Medical, dental and vision insurance

•Benefit Choice Dollars that offset the cost of elected benefits

•Matched 401(K) retirement plan

•Profit sharing program

•Employee stock purch

          

Customer Service Order Management Specialist.   

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Adecco is assisting a local client in recruiting for a current Customer Service Order Management Specialist job in Solon, OH. This is for a long-term temporary opportunity. As a Customer Service Order Management Specialist you will be responsible for the processing of customer orders, maintaining customer relationships and providing the requisite documentation to ensure receipt of goods and payment of invoices.

If you meet the qualifications listed below please Apply Now!

Qualifications:

• Working knowledge of Oracle, Microsoft Office, Lync, AS400
• Excellent written and verbal communication skills
• Experience working in a manufacturing environment
• Excellent skills in time managment, prioritizing tasks and meeting deadlines
• Flexibility to multi-task and work in a team environment


Candidate for the Customer Service Order Management Specialist job will oversee all aspects of the customer order process and the job duties include:

• Inbound and outbound calls
• Entering customer orders
• Verifying model and part numbers for accuracy
• Checking pricing and applying discounts and/or contract terms when needed
• Sending copies of order acknowledgements to customers once entered
• Checking on old orders and/or back-ordered items
• Working closely with Inside Sales, Regional Sales managers, and Representatives

The Skills and Experiences needed for this job includes:

• Excellent telephone skills
• At least five years of Customer Service/Order Entry Experience
• Strong communication skills
• Fast and accurate data entry skills
• Strong attention to detail
• Good organizational skills
• Knowledge of freight and shipping terms
• Must be able to work in a fast-pace environment

          

Disputes Servicing Specialist I   

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GENERAL FUNCTION: Under general supervision, will provide optimal service to customers by supplying accurate account information and establishing expectations regarding disputed transactions. Responsible for initiating, analyzing and rendering decisionson customer disputes, with the goal of preventing losses to the customer and the bank.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

. Handle customer calls utilizing discretion while balancing the risk between the Bank and the customer while researching and resolving customer disputed transactions via systematic input.

. Analyze and utilize all bank records available, including but not limited to Mobius, Fifth Third Direct, ACE, Raft, Canopy, Total Systems 1, Total Systems 2, PRISM, DVR, ACAPS, PEP+, Check Image Archive, Resolve Check, and the case management system tofacilitate a comprehensive review of unauthorized customer financial transactions.

. Request documentation of transactions from other departments, customers, merchants, and other financial institutions to formulate appropriate risk decisions.

. Assure that regulatory timeframes as well as internal Service Level Agreements are met to avoid compliance violations, which include, but are not limited to issuance of credit, reversal of fees, interest reimbursement, mailing appropriate notificationletters to customers, case closure timeframes, etc.

. Interact with the internal departments to identify trends/issues and offer recommendations for improvements to policy and procedures, as applicable.

. Specialist relies on instructions and pre-established guidelines to perform the functions of the job while referring exception cases to Supervisor/Manager.

. Additional duties as assigned.



SUPERVISORY RESPONSIBILITIES: None.

          

CSR / Teller - Twinsburg BC - Part Time   

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Banking Customer Service Representative


Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.


Job Responsibilities

As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.


Additional responsibilities of the Banking Customer Service Rep include:

•Handling cash and processing customer transactions

•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

•Handling customer issues with professionalism and seamlessly directing complex issues to management staff

•Maintaining up-to-date knowledge of financial center policies, procedures, products and services

•Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.


Preferred Job Requirements

As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.


Additional preferred requirements for the Banking Customer Service Rep include:

•Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service

•High school education or equivalent experience

•Strong working knowledge of banking retail policies and procedures

•Advanced math abilities

•Computer proficiency

•Ability to work a flexible schedule

•Ability to lift up to 25 pounds and stand for most of your shift


Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!


Additional benefits for the Banking Customer Service Rep include:

•Medical, dental and vision insurance

•Fifth Third Wellness Rewards for completing certain wellness activities

•Matched 401(K) retirement plan

•Profit sharing program

•Employee sto

          

CSR / Teller - Mack Bridgetown BC - Part Time   

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Banking Customer Service Representative


Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.


Job Responsibilities

As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.


Additional responsibilities of the Banking Customer Service Rep include:

•Handling cash and processing customer transactions

•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

•Handling customer issues with professionalism and seamlessly directing complex issues to management staff

•Maintaining up-to-date knowledge of financial center policies, procedures, products and services

•Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.


Preferred Job Requirements

As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.


Additional preferred requirements for the Banking Customer Service Rep include:

•Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service

•High school education or equivalent experience

•Strong working knowledge of banking retail policies and procedures

•Advanced math abilities

•Computer proficiency

•Ability to work a flexible schedule

•Ability to lift up to 25 pounds and stand for most of your shift


Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!


Additional benefits for the Banking Customer Service Rep include:

•Medical, dental and vision insurance

•Fifth Third Wellness Rewards for completing certain wellness activities

•Matched 401(K) retirement plan

•Profit sharing program

•Employee sto

          

CSR / Teller - Sharonville BM - Part Time   

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Banking Customer Service Representative


Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.


Job Responsibilities

As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.


Additional responsibilities of the Banking Customer Service Rep include:

•Handling cash and processing customer transactions

•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

•Handling customer issues with professionalism and seamlessly directing complex issues to management staff

•Maintaining up-to-date knowledge of financial center policies, procedures, products and services

•Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.


Preferred Job Requirements

As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.


Additional preferred requirements for the Banking Customer Service Rep include:

•Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service

•High school education or equivalent experience

•Strong working knowledge of banking retail policies and procedures

•Advanced math abilities

•Computer proficiency

•Ability to work a flexible schedule

•Ability to lift up to 25 pounds and stand for most of your shift


Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!


Additional benefits for the Banking Customer Service Rep include:

•Medical, dental and vision insurance

•Benefit Choice Dollars that offset the cost of elected benefits

•Matched 401(K) retirement plan

•Profit sharing program

•Employee stock purch

          

Financial Center Manager I- Navarre Country Square   

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GENERAL FUNCTION: Responsible and accountable for directing and administering a financial center with generally less than $30 million in core deposits and generating less than $700,000 in net profit. Ensure that the financial center providesthepublic with banking services, credit decisions, and service for consumer and commercial loans. Promote growth through the development of deposits, assets, fee-based services and the development and retention of new and existing customers. Providethepublic with a team of employee''s who are able to service all customer needs either directly or indirectly in a polite, friendly, capable and professional manner.



ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES

-Sales/Goals Function Lead the Sales function for the financial center, setting the example and tone for a strong sales environment. Consistently meet and exceed profit, deposit, and loan sales goals as defined by the Regional Manager, activelysolicitingthe various retail and Bancorp products.

-Oversee the complete consumer loan process. Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passedtothe appropriate loan officer and maintaining relationship as appropriate.

-Promote company products and services in the community by making regular outside calls, to assist in the continuing growth of the office and company.

-Provide leadership necessary to ensure the call lists are actively worked, as well as any other means for obtaining new business and retaining current business is completed.

-Develop and maintain close relationships with assigned business partners, such as Mortgage Loan Officers, Business Banking Officers and Brokerage Representatives, to ensure that established goals for each business line are met. -Manager/HR FunctionSetpriorities, direct and delegate sales responsibilities to the Relationship Manager(s), and ensure follow through on the completion/implementation of the designated sales activities.

-Set priorities, direct and delegate operational responsibilities to the Customer Services Manager, and ensure follow through on the completion/implementation of the designated operational/risk activities.

-Hold team responsible for the ability to interchange duties as necessary.

-Hold overall responsibility for maintenance of the proper staffing levels according to the staffing model, with the day-to-day maintenance being held with the Customer Services Manager.



SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developingtheappropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.










          

Lead CSR / Teller - Wadsworth BC - Full Time   

Cache   


Lead Customer Service Representative – Bank Customer Service Rep


Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Lead Customer Service Representatives to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Lead Customer Service Representative with Fifth Third, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will exercise considerable independent judgment as you perform daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center. You will consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.


Job Responsibilities

As a Lead Customer Service Representative with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions and display a caring attitude. You will perform financial center opening and closing duties, provide cash withdrawal, check signing, transaction approvals and manage night deposits. You will also oversee the teller line, balance ATMs and vaults and process credit card applications.


Additional responsibilities of the Lead Customer Service Representative include:

•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

•Handling customer issues with professionalism and seamlessly directing complex issues to management staff

•Training and developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members

•Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed

•Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up-to-date on all changes

•Maintaining up-to-date knowledge of financial center policies, procedures, products and services


Preferred Job Requirements

As a Lead Customer Service Representative with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills, strong leadership skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.


Additional preferred requirements for the Lead Customer Service Representative include:

•Minimum 1 year banking experience

•High School Diploma or GED equivalent

•Strong working knowledge of banking retail policies and procedures to the degree that you can perform essential duties with minimal supervision

•Advanced math abilities

•Computer proficiency

•Ability to work a flexible schedule

•Ability to lift up to 25 pounds and stand for most of your shift


Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. T

          

Retail Personal Banker - Cross-Sell   

Cache   

GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity.



ESSENTIAL DUTIES & RESPONSIBILITIES:

* Sales/Goals Function:

o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market.

o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base).

o Oversee the complete consumer loan process following approved guidelines.

o Consistently meet or exceed brokerage referral goals as set by management.

o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.

o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company.

o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events.

o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities.

o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools.

o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met.

o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process.

* Customer Service:

o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs.

o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place.

o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues.

o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring.

o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance.

* SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES.



SUPERVISORY RESPONSIBILITIES: None.


          

Customer Service Professional - Contact Center   

Cache   

GENERAL FUNCTION: Handles some complex customer telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer''s question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer''s needs.



ESSENTIAL DUTIES & RESPONSIBILITIES:

* Handles customer calls in a professional, courteous manner.

* Provides accurate information to the customer. Explains products and policies so the customer can understand.

* Handles some complex in areas of expertise. May handle escalated calls from less experienced Customer Service Professionals

* Takes every step possible to answer the customer''s question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.

* Follows departmental policies and procedures, particularly in regards to customer confidentiality

* Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.

* Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.

* Educates the customer about Bank products and services and up sells and cross-sells other products based on the customer''s needs.

* Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction

* Continually learning and developing knowledge of Bank products and services.

* Perform any other duties assigned



SUPERVISORY RESPONSIBILITIES: None

          

CSR / Teller - Marysville BC - Part Time   

Cache   

Banking Customer Service Representative


Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.


Job Responsibilities

As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.


Additional responsibilities of the Banking Customer Service Rep include:

•Handling cash and processing customer transactions

•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

•Handling customer issues with professionalism and seamlessly directing complex issues to management staff

•Maintaining up-to-date knowledge of financial center policies, procedures, products and services

•Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.


Preferred Job Requirements

As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.


Additional preferred requirements for the Banking Customer Service Rep include:

•Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service

•High school education or equivalent experience

•Strong working knowledge of banking retail policies and procedures

•Advanced math abilities

•Computer proficiency

•Ability to work a flexible schedule

•Ability to lift up to 25 pounds and stand for most of your shift


Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!


Additional benefits for the Banking Customer Service Rep include:

•Medical, dental and vision insurance

•Fifth Third Wellness Rewards for completing certain wellness activities

•Matched 401(K) retirement plan

•Profit sharing program

•Employee sto

          

Inbound Sales Professional - Contact Center   

Cache   

GENERAL FUNCTION: A customer service position with a primary focus on solution based referring through the promotion of deposits, fee-based services and the retention of customers. Responsible for referring a full range of banking products and services to existing customers while providing specialized customer care via inbound customer calls.



ESSENTIAL DUTIES & RESPONSIBILITIES:

* Will focus on solutions based referring less than 50% of time.

* Provides excellent customer service while meeting assigned goals through offering of applicable products and services.

* Maintains assigned goals while cross selling and referring additional products and services.

* Provides accurate information to the customer. Explain products and policies so the customer in a clear, concise manner.

* Handles some complex calls in areas of expertise. May handle escalated calls from less experienced Customer Service Professionals.

* Takes every step possible to answer the customerÆs question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.

* Follows departmental policies and procedures, particularly in regards to customer confidentiality.

* Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.

* Educates the customer about Bank products and services and offers solutions to address customerÆs immediate or future needs.

* Suggest improvements and changes to processes and policies to improve productivity or customer experience.

* Continually learning and developing knowledge of Bank products and services.

* Meets departmental productivity and Customer experience goals.

* Responsible for providing effective leadership and support to entry level Service to Solutions professionals.

* Works closely with other departments in issue resolution.

* Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.

* Uses computerized system for tracking, information gathering, and/or troubleshooting.

* Perform all other duties as assigned.



SUPERVISORY RESPONSIBILITIES: None.

          

Homeowners Assistance Counselor   

Cache   

GENERAL FUNCTION: Under moderate supervision the Homeowner''s Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default; Counsels and guides the customer in order to achieve workout alternatives based upon customer''s circumstances while complying with all investor, company, federal and insurer guidelines. The counselor works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals.



DUTIES & RESPONSIBILITIES:

* Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments.

* Makes collection/demand calls with an account load defined by applicable capacity model.

* Analyze customer''s situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction and investor return.

* Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management.

* Identify, evaluate and resolve reasons for delinquency.

* Ability to explain all workout options within company / investor / insurer guidelines and know the requirements of each one.

* Skip tracing accounts for possible leads to find customers information to contact them.

* Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system.

* Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention.

* Ensures that all requested documentation has been requested and received from the customer.

* Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all required guidelines.

* Record all collection efforts via the collection system.

* Recommend additional actions with Management assistance on delinquent accounts.

* Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.

* Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit.

* Provides administrative support as directed by management.



SUPERVISORY RESPONSIBILITIES: None

          

CSR / Teller - Waverly BC - Part Time   

Cache   

Banking Customer Service Representative


Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.


Job Responsibilities

As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.


Additional responsibilities of the Banking Customer Service Rep include:

•Handling cash and processing customer transactions

•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

•Handling customer issues with professionalism and seamlessly directing complex issues to management staff

•Maintaining up-to-date knowledge of financial center policies, procedures, products and services

•Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.


Preferred Job Requirements

As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.


Additional preferred requirements for the Banking Customer Service Rep include:

•Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service

•High school education or equivalent experience

•Strong working knowledge of banking retail policies and procedures

•Advanced math abilities

•Computer proficiency

•Ability to work a flexible schedule

•Ability to lift up to 25 pounds and stand for most of your shift


Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!


Additional benefits for the Banking Customer Service Rep include:

•Medical, dental and vision insurance

•Fifth Third Wellness Rewards for completing certain wellness activities

•Matched 401(K) retirement plan

•Profit sharing program

•Employee sto

          

Depositor Services Fulfillment Spec   

Cache   

GENERAL FUNCTION: Performs entry level duties related to processing and storage of deposit support records/documents in Depositor Services. Duties include but are not limited to filing, research, and customer account maintenance. This positionrequirescontact with internal customers to ensure deadlines are met.



ESSENTIAL DUTIES & RESPONSIBILITIES:

. Audits documents/deposit items to insure accuracy and timely processing including envelope stuffing of Adjustment and Return Correspondence and branch capture bag opening/filing.

. Complete statement reconstruction requests as needed.

. Verifies that all documents are present and all guidelines have been met.

. Reviews documents/system records, processes and provides accurate information/documentation to various departments, expediting issue resolution if needed.

. Actively participates in ongoing efforts to continually improve the customer experience for both internal and external customers.

. Provides administrative support to assigned area/unit.

. Sorts and distributes depositor services incoming mail as well as prepares outgoing mail, overnight packages, and other correspondence according to deadlines.

. Ensure materials/documents are organized and properly labeled at all times in various storage rooms. Leverage vendor system to send boxes for offsite storage and request others if necessary, accurately managing inventory.

. Ensure work areas are clean and shelf space is adequately monitored to enable open space for incoming work.

. Cross train in other department processes and become familiar with the procedures.

. Additional duties as assigned.



SUPERVISORY RESPONSIBILITIES: None.


          

CSR / Teller - Manchester BC - Part Time   

Cache   

Banking Customer Service Representative


Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Banking Customer Service Reps to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Banking Customer Service Rep with Fifth Third Bank, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will also consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.


Job Responsibilities

As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.


Additional responsibilities of the Banking Customer Service Rep include:

•Handling cash and processing customer transactions

•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

•Handling customer issues with professionalism and seamlessly directing complex issues to management staff

•Maintaining up-to-date knowledge of financial center policies, procedures, products and services

•Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.


Preferred Job Requirements

As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.


Additional preferred requirements for the Banking Customer Service Rep include:

•Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service

•High school education or equivalent experience

•Strong working knowledge of banking retail policies and procedures

•Advanced math abilities

•Computer proficiency

•Ability to work a flexible schedule

•Ability to lift up to 25 pounds and stand for most of your shift


Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!


Additional benefits for the Banking Customer Service Rep include:

•Medical, dental and vision insurance

•Fifth Third Wellness Rewards for completing certain wellness activities

•Matched 401(K) retirement plan

•Profit sharing program

•Employee sto

          

Lead CSR / Teller - North Olmsted BC - Full Time   

Cache   


Lead Customer Service Representative – Bank Customer Service Rep


Job Description

If you are a dynamic and driven Customer Service Representative who has the desire to advance your career with a stable and highly regarded financial institution, join our Customer Service team at Fifth Third Bank! We are seeking dedicated Lead Customer Service Representatives to provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies. As a Lead Customer Service Representative with Fifth Third, you will refer customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations. You will exercise considerable independent judgment as you perform daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center. You will consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.


Job Responsibilities

As a Lead Customer Service Representative with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions and display a caring attitude. You will perform financial center opening and closing duties, provide cash withdrawal, check signing, transaction approvals and manage night deposits. You will also oversee the teller line, balance ATMs and vaults and process credit card applications.


Additional responsibilities of the Lead Customer Service Representative include:

•Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

•Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

•Handling customer issues with professionalism and seamlessly directing complex issues to management staff

•Training and developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members

•Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed

•Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up-to-date on all changes

•Maintaining up-to-date knowledge of financial center policies, procedures, products and services


Preferred Job Requirements

As a Lead Customer Service Representative with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills, strong leadership skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.


Additional preferred requirements for the Lead Customer Service Representative include:

•Minimum 1 year banking experience

•High School Diploma or GED equivalent

•Strong working knowledge of banking retail policies and procedures to the degree that you can perform essential duties with minimal supervision

•Advanced math abilities

•Computer proficiency

•Ability to work a flexible schedule

•Ability to lift up to 25 pounds and stand for most of your shift


Benefits

At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. T

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